Carmelo
The Professional: Carmelo is the beating heart of our DMC. As CEO and Experience Specialist, he doesn't just lead the company: he creates the future of travel in Sicily. His deep knowledge of the territory and his uncompromising yet enlightened standard of excellence ensure that every experience is not only flawless, but transformative.
The Friendly Vena Simpatica: His superpower? Sicilian Acuity: the ability to sense in advance what the client doesn't yet know they want. When he's not closing momentous deals, you'll likely find him hunting for the best artisanal arancini in the region (a never-ending quest). As stubborn as Etna and as welcoming as its lava, he's the definitive guide for your Sicilian adventure.
Serena
The Professional: Serena is our driving force and the face of hospitality. With over ten years of experience in the company, she is the guardian of our history and the mastermind behind lasting relationships with our most discerning clients. As Sales Manager, she doesn't just sell: she analyzes needs, interprets unexpressed desires, and translates aspirations into concrete, luxurious travel proposals.
The Friendly Side: Her ace in the hole? Her "X-ray Vision for Details": she misses nothing, from the perfect timing of the proposal to the latest contract change. Her secret to staying calm while closing a deal is her love of bright colors and an infectious laugh (which she uses as a secret negotiating weapon). If you find her sipping a glass of Zibibbo at sunset, you know she's already planning the next sold-out experience. Ten years of passion, zero days of boredom!
Oriana
The Professional: Oriana is the dynamic face of our DMC. Specializing in sales and B2B client relationship management, she's the first point of contact for turning requests into concrete, successful programs. Her skill lies in understanding the nuances of each brief and translating them into our luxury offering, building solid, lasting partnerships.
The Friendly Side: She has an innate talent for networking, even with seagulls on the beach. It's said her cell phone has a titanium battery to withstand hours of intercontinental calls. If she offers you a coffee, know it's a strategy: she's testing your endurance. Her secret superpower? Transforming a "maybe" into a "where do I sign?" with a disarming smile.
Adriana
The Professional: Adriana is our analytical mind and our connection to the world. As Product Account, she develops and perfects our Bespoke Experiences, ensuring that every service is innovative, competitive, and top-notch. Her attention to detail guarantees the absolute quality of the final product.
The Friendly Intent: Her secret to creating perfect products? A Spanish duende that whispers volcanic inspirations to her. When she's not negotiating rates or mapping out new secret venues, you can find her searching for the best siesta spot in the office. Warning: if flamenco music plays, her innovative spirit doubles. ¡Olé!
Delfina
The Professional: Delfina is the strategist behind our DMC's image and voice. She ensures the value and exclusivity of our services reach the right audience, managing public relations, marketing campaigns, and our online presence. Her work ensures our brand is always perceived as synonymous with luxury and innovation.
The Friendly Side: She has a perfect trend radar, and her Pinterest board is classified for national security reasons (too much inspiration!). When she's not writing irresistible copy, you'll find her taking the perfect Instagram photo of her coffee. Warning: Don't try to give her copy that isn't SEO-optimized; it would ruin her aura.
Rebecca
The Professional: Rebecca is our financial compass and our center of gravity. As Account Admin, she manages the complex web of contracts, invoicing, and accounting, ensuring the entire DMC operating system is solid, transparent, and in tip-top shape. Her precision is the foundation upon which we build our most ambitious events.
The Friendly Side: If the DMC were a Swiss watch, Rebecca would be every single cog polished to a mirror finish. It's said that her spreadsheets are so well organized that she can predict the local weather three months in advance. Her bag contains not a dull pencil, but a fountain pen that writes only exact numbers. And yes, she knows exactly how many cups of coffee the entire team drank last week.
